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Emd aaas distribution - services policy for tas - template for airlines

Electronic Miscellaneous Document
LH Distribution Policy
Guidelines for Travel Agencies

16 MAY 2013
LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 WHAT IS AN EMD?

EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the
usage of charges, for example excess baggage charges, change fees and a residual value. The
EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual
miscellaneous documents and IATA VMPDs by end 2013.
What is the difference between an Associated versus a Standalone EMD?
There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA)
that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.
Here are the main characteristics:
Standalone EMD (EMDS)
Associated EMD (EMDA)
the e-ticket coupon. For example, sports The standalone EMD can consist of · The associated EMD can consist of a a single or multiple value coupons single or multiple value coupons that are directly linked to individual flight coupons. Each EMD coupon that is associated to an It can be linked with an e-ticket for · The carrier and the routing of the EMDA reference. The EMDA's final usage depends on the e-ticket coupon it is associated to, providing it does not become disassociated. How to Create Chargeable Services in the PNR Depending on the EMD Type
To create a chargeable service or fee for which you want to issue an EMD, you can either enter
a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight
segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a
flight segment (EMDS).
LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13
What are RFICs/RFISCs?
An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, …). It defines which group
of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can
have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters
(examples: 0BT, 99I, …). The RFISCs are airline-specific, even if some ATPCO
recommendations do exist.
How RFICs/RFISCs are used in the EMD TSM
When you create an EMD Transitional Stored Miscellaneous (TSM-P) document or EMD pricing record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM. All services contained in an EMD belong to the same reason for issuance (RFIC). An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD coupon is based on the RFISC. An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is created. On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for issuance sub codes (RFISC). If the RFIC is the same, on same EMD there can be different RFISCs: EMD:
Coupon

Service code
v Note that one EMD cannot contain services created from SVC and SSR elements. v If in addition to services above passenger has XBAG NCEPAR & PARLON, that would have to be issued on separate EMD because there can only be one service/flight What is the EMD Coupon Structure?
An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to four document numbers). The EMD coupon status indicates the current usage of the service or fee. When an EMD is associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are partly synchronized (intermediate statuses do not come over from e-ticket to EMD). LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13
When to use an SVC Segment
For standalone services that do not need to be associated to a flight segment, you enter an auxiliary segment in the PNR. This type of auxiliary service segment must be entered with an HK action code (confirmed)
and it can be associated to one passenger only.
The system creates a service segment (SVC) that is not sent to the airline system and not
transmitted to the airline's Departure Control System (DCS). This means that it is not taken
into account for reservation or booking purposes by the airline.
When to use an SSR Element
If you want to book a special service that is associated to a flight segment, excess baggage
or sports equipment, for example, you can use a Special Service Request (SSR) element.
Service must be confirmed before EMD can be issued based on SSR element.
When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is
automatically disassociated. Travel agency must contact Airline 1st level Ticketing Help
Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded.
Travel Agencies not yet using EMD

Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but
they are not able to display EMD. At the end of the FA element agent can see from which
element the EMD has been created and that gives the hint of what EMD has been issued for.
EMD-A SPECIFIC BEHAVIOUR

EMD status codes

When the e-ticket that is associated to EMD is set to flown status (F) by airline departure
control system (DCS), F status is cascaded also to associated EMD coupon. Intermediate
statuses of e-ticket (A and C) are not cascaded on EMD coupon at the moment.
Association / Disassociation

System automatically disassociates EMD from e-ticket when
· travel agent exchanges e-ticket coupon that has EMD-A attached to it. Travel agency must contact Airline Help Desk in case EMD-A needs to be reassociated to another ticket. · e-ticket is voided. EMD must be voided separately if agent wants to cancel issuance · e-ticket is refunded. EMD must be refunded separately if that is the intention LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 WHAT IS AN ANCILLARY SERVICE (AAAS)?

Ancillary Services is the Amadeus solution which allows services automatic pricing thanks to
an Airline filing done on ATPCO side.
Services eligible to AAAS are marked with a “/” (slash) in front of the service line at booking
time. Manual TSM-P management is then replaced by an automatic flow. Except this automatic
pricing step, all other steps (booking, issuance, follow-up) stay unchanged.
Please note that AAAS is used with SSR and EMD-A in most of cases.
LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 SERVICES (PENF, RSVT, RSVR)
A. Service description and purpose

Lufthansa will start to implement EMD with the following services (EMD-S only) for travel
agents and ATO/CTO:
PENF – RFIC/RFISC: D/993 – Rebooking Fee
RSVR - RFIC/RFISC: D/996 – Residual Value for refundable Balance
RSVT – RFIC/RFISC: D/99i - Residual Value for air transportation
These EMD-S can be created manually or can be results from ATC.
B. detailed EMD flow

1/ Initial PNR
Nothing new
2/ Booking
- IU entry to be used (automatically created if ATC has been used)
- Standard IU entry to be used for PENF, RSVT, RSVR for manual creation
3/ Pricing
Case 1: ATC Process
- TSM-P automatic creation
- Conditional/mandatory fields (“Fare”, “Coupon Value”, “Present At”, “Present To”,
“International indicator”, “In Connection With”… for example) are filled automatically at time of
pricing or time of issuance
Case 2: Manual process - TSM-P manual creation - Conditional/mandatory fields (“Fare”, “Coupon Value”, “Present At”, “Present To”, “International indicator”, “In Connection With”… for example) need to be filled by agent 4/ Issuance
- At issuance time the status of all three EMDs will be “open”
- Follow up transactions such as revalidation, or same time ticket reissuance and EMD issuance,
will update the status to “flown” for the service PENF immediately
LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13
5/ EMD display (EWD)
The easiest way to display the EMD is by using the EMD-documentnumber (EWD/EMD-)
6/ Other Airline’s specificities (if applicable)
RSVT which might result from an ATC transaction is currently only being refunded and not reissued. In all manual creations please use RSVR only for LH documents. 7/ Service Change Rules
Case

E-ticket & EMD
Procedure / consequences
The PENF EMD is being updated with the finla status (F) ICW is filled automatically if ticket The PENF EMD is being updated (ICW reference) is voided as well. LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 EMD SALES CANCELLATION (VOID)
A Rebooking EMD cannot be voided. The RSVR/T issued at the same time as the Eticket (TTP/TTM) cannot be voided, However if you void the Eticket the EMD RSVR/T will change also to void, and the reissued ticket will open up again. (This is still to be verified by test and might be from market to market different) LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 EMD REFUND
Normal process applies. Please also refund the EMD RSVT. LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 EMD EXCHANGE (REISSUE)
Normal process applies. Currently Lufthansa EMD-S are not being exchanged. LH EMD distribution guidelines - Amadeus template proposal for Airlines – MAY13 List of EMD entries

IU LH HK1 PENF
SVC creation, e.g. for Penalty Fee (PENF)
EGVD/CXX

Display available EMD airlines in XX country EGCD/VLH
Display available countries for an airline EGSD/VLH
Display list of EMD services offered by an Airline and details for each of them Manual creation of TSM-P, V= validating carrier – YY = Airline Code Include mandatory/conditional fields, e.g. F; CV TRF220-1234567890/EMD

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